Ethos Veterinary Health is a network of hospitals providing specialty and emergency care for pets Our ethos is simple to provide the most advanced innovative and compassionate veterinary care possible It is the foundation of our organization and it continues to drive us forward in our mission to define the future of veterinary medicine Thanks for visiting our Job Board Please review our open positions and apply to the positions that match your qualifications Veterinary Services Manager Mission KS Full Time ManagerSupervisor Share Veterinary Services ManagerMission Veterinary Emergency Services MVESFullTime Emergency Critical CarePosition SummaryThis role will provide daytoday leadership for nonclinical teams while working closely with the Hospital Director Medical Director Nursing Manager and other hospital leaders to improve client experience operational efficiency communication and overall hospital cultureKey ResponsibilitiesTeam LeadershipOversee Client Service and other assigned nonclinical departments Set clear expectations for teamwork communication professionalism and performance Coach and develop supervisors and team members Build a positive accountable and collaborative culture Address employee concerns performance issues attendance and conflict in a timely manner Build strong working relationships between clinical and nonclinical teams People ManagementParticipate in interviewing and hiring for nonclinical positions Oversee onboarding and orientation Develop and maintain training and education programs Conduct performance reviews and ongoing performance conversations Partner with HR on employee relations and performance management Recognize strong performance and support employee growth Client Service ExperienceOversee the Client Service team and daytoday clientfacing operations Develop and maintain protocols that improve the client experience and consistency of service Identify opportunities to improve communication efficiency and client satisfaction Partner with clinical leadership to improve communication and workflow between Client Service and medical teams Address client service concerns and identify trends requiring operational improvement Help create a consistent professional and compassionate experience for clients and their families Financial Client AccountsOversee accounts receivable and outstanding client balances Manage relationships and processes involving collection agencies Oversee payment methods payment processes and related
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