Ethos Veterinary Health is a network of hospitals providing specialty and emergency care for pets Our ethos is simple to provide the most advanced innovative and compassionate veterinary care possible It is the foundation of our organization and it continues to drive us forward in our mission to define the future of veterinary medicine Thanks for visiting our Job Board Please review our open positions and apply to the positions that match your qualifications Client Patient Liaison Veterinary Medicine Grand Terrace CA Full Time Emergency Mid Level Share Emergency Liaison Concierge160 Grand Terrace CA Job Type FulltimeSchedule1605 x 8hour shifts Day or SwingAvailability Must have full flexibility including days swing shifts weekends and holidaysCompensation16021821125hour DOE or 27821132hour with active RVT license Animal Emergency Clinic is dedicated to providing compassionate highquality emergency veterinary care We are seeking a strong clientfocused professional to join our team as an Emergency Liaison Concierge ER Liaison This role is essential in ensuring a smooth supportive and wellcommunicated experience for pet owners during emergency visits The ER Liaison serves as the primary nonclinical communication bridge between pet owners veterinarians and hospital staff This role supports client understanding treatment plan coordination financial communication and patient flow management in a fastpaced emergency setting You will play a key role in ensuring clients are informed supported and guided through every step of their pet8217s emergency care experience Responsibilities Client Communication Support Serve as the primary nonclinical liaison for pet owners during emergency visits Provide realtime updates on wait times patient status and care expectations Greet and escort clients to exam rooms when appropriate Communicate treatment plans and financial estimates clearly and compassionately Collect deposits using mobile payment systems Present financing options such as CareCredit Scratchpay and pet insurance guidance Provide ongoing updates regarding patient status and cost changes Treatment Plan Coordination Partner with ER DVMs to prepare and present treatment plans Ensure all treatment plans are approved prior to client presentation Confirm deposit collection prior to treatment initiation Relay approval status to clinical teams in real time Review discharge invoices for accuracy Triage Intake Support Assist with intake of emergency and critical patients
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