The DO is responsible for providing operational leadership, direction and administration to assigned dental practices in the region ensuring operational and financial effectiveness through its Practice Administrators (PAs). At GEDC we are here to support providers, and one of the top priorities of the DO is to see that the PA and staff make it easy and rewarding for the doctors every day. Ultimately the DO’s goal is to improve the financial health of the dental practices through the Five GEDC Drivers and recruiting and developing the best talent. As an expert in all GEDC systems, the DO will be able to identify issues within a practice by monitoring key reports and then coach and train staff in the office to correct the situation. To succeed, the DO must leverage their PAs by ensuring the PAs become more effective. Additionally, the DO will be responsible for the condition and presentation of the dental offices with it being at all times “CEO Visit” ready and in compliance with all health and safety laws. Operational Responsibilities: Establish a weekly visit schedule to offices to review operational strengths and coach on operational weaknesses with the PA and front desk team. On average, the DO will visit each office twice a month Consistently review providers’ schedules and the operational trip wires to identify weaknesses and opportunities for improvement within each individual office and compliance to GEDC protocols Attend PM/AM meetings during visits providing feedback relative to the GEDC standard on these meetings Ensure the PA is communicating with the PSC via appropriate channels any operational issues (i.e. IT/facility tickets, payroll problems) and work directly with the PSC to bridge any gaps Act as a liaison for the providers to the Clinical Directors and Regional Directors relaying any clinical, operational or other issue the providers may have Customer Service Responsibilities: Train PAs on Great Expressions’ customer service principles to help ensure patient flow Perform facility reviews to ensure each office is compliant with all OSHA and healthcare laws and follows the GEDC office standard for appearance Financial Responsibilities: Understand how to read, explain and manage the P&L statements for an office providing specific coaching to the PA to manage variable expenses Ensure the PA is compliant with financial policies including invoice approval and submission, daily deposit of cash, daily processing of credit card batches and monthly submission of deposit back-up to the PSC Management and Employee Development Responsibilities: Hold a monthly regional meeting with all PAs to 1.) deliver updates and general information on Great Expressions’ initiatives, 2.) deliver training on operational processes and procedures and 3.) review of office best practices Assist the PA in providing structure to his/her team’s day to ensure key priorities are addressed, and the team is disciplined in focusing on the Five GEDC Drivers Delegat
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
