Overview
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In the age of AI, Microsoft Security empowers defenders with unified Microsoft Security products and platforms and new AI-driven solutions to help customers protect their organizations at machine speed. Microsoft Defender Experts DEX is Microsoft's premier Managed Detection & Response MDR service, providing 24/7 protection for customers.
Responsibilities
Customer Focus & Problem Solving: Engage deeply with internal and external customers to understand security operations tools and processes, identify unmet needs, and drive innovative integrations that deliver measurable customer value. ·
Product Strategy, Definition & Roadmap: Own the end-to-end product strategy and roadmap for MDR capabilities; identify gaps and opportunities; define and prioritize requirements as clear customer scenarios, backlog items, and success metrics OKRs. ·
Technical & Security Excellence: Ground solutions in strong technical and security fundamentals by partnering with engineering to drive automation and advanced AI. Apply deep SOC operations expertise and threat-landscape awareness to deliver effective detection, response, and resilience.
Data-Driven Decision Making: Define, instrument, and track KPIs across the DEX service.
Leverage analytics and telemetry to generate insights, guide prioritization, and drive continuous improvements.
·Cross-Team Collaboration: Identify broad security challenges and lead cross-team solutions with partner teams across Microsoft Security. Build inclusive, high-trust partnerships. ·
Operational Excellence & Execution: Partner with engineering to establish disciplined execution rhythms, accurate planning, and scalable operational processes. ·
Evangelization and amplification: Represent the product and service in executive reviews, customer briefings, and internal and external forums.
Qualifications
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
4+ years experience improving product metrics for a product, feature, or experience in a market e.g., growing customer base, expanding customer usage, avoiding customer churn. ·
Hands-on experience in building security products and security domain knowledge ; operating at scale in global, high-availability services; data analytics and metrics skills; strong leadership and communication in ambiguous situations.
Other Requirements: Ability to meet Microsoft, customer, and/or government security screening requirements, including a Microsoft Cloud Background Check upon hire/transfer and every two years
