Overview
The Cloud Solution Architect Director – AI Business Solutions leads a team supporting U.S. Financial Services enterprise customers across banking, capital markets, and insurance. This role ensures the team acts as the voice of the customer and partner, using industry knowledge, customer insights, and demand signals to translate business priorities into solutions that drive agentic AI adoption, cowork experiences, usage, consumption, and measurable customer value. The manager coaches the team to deliver a seamless customer experience, anticipate and remove adoption blockers, and prepare complex customers for operational readiness and long-term success. The role also guides the team in identifying cross-solution growth opportunities, applying company methodologies and operational excellence standards, and leading virtual teams that bring together the right resources to accelerate outcomes at scale. In addition, the manager is accountable for employee growth and development, project execution, and performance management.
Responsibilities
Customer Centricity
- Be the Voice Of the customer: Leads team on proactively acting as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
- Be the Trusted Advisor: Leads team in identifying customer/partner challenges and aligning business applications or business process-oriented solutions with Microsoft’s product strategy and customer ROI, relative to competitive offerings. Coaches on building relationships with technical and business decision makers. Leads and elevates interactions with C-suite roles to address security, compliance, and risk needs, involving experts as needed.
- Deliver Customer Satisfaction: Drives team to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
Delivers Business Impact
- Drive Consumption/Usage through Unified Support Plans: Leads team to deliver solutions using company methodologies and proven practices/patterns to support complex customer readiness and goals. Coaches team to apply change management to drive adoption, customer satisfaction and consumption/usage. Coaches team to design well architected solutions to boost retention & growth.
- Resolve blockers with urgency: Drives team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage. Coaches team on applying broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology IT requirements and resolve identified constraints.
- Identify opportunities: Drives team to identify and anticipate new opportunities for Consumption, Usage & Unified expansion especially Enhanced Solutions at scale by communicating a clear understanding of the Microsoft value propositio
