Salary R29nbsp000 R32nbsp000 per monthRemote Recruitment is hiring a Customer Retention Specialist for a UKbased employer fully remote from South Africa owning keeping customers happy and reducing cancellationsRole overviewYou will protect the revenue a UK business has already won You will reach out to atrisk customers understand why they want to leave and offer solutions that keep themKey responsibilitiesContact customers at risk of cancellingHandle cancellation requests with empathy and clear offersRecord cancellation reasons and share trends with the teamRun winback and renewal followupsMeet monthly retention and saverate targetsWhat youll needExperience in customer retention account support or customer serviceExperience with a CRM or helpdesk such as HubSpot or ZendeskClear persuasive spoken and written EnglishComfort working to retention targetsA reliable laptop and stable fibre connectionNice to haveExperience in subscription or ecommerce businessesFamiliarity with a tool such as Gorgias or IntercomExperience reporting on churnWhats on offerThis is a fulltime 100 remote role working UK hours 09001700 UK time 11001900 SAST You will join a friendly UK team receive clear onboarding and support and work with a company that values reliability communication and growth We are looking for South African talent who want a stable remote career with a UK employer Day to day you will use modern cloudbased tools so you can work from home with the equipment you already have Our recruitment team supports every placement from application through to your first day and we keep communication open so you always know where you stand throughout the hiring process Apply with your CV and we will be in touch if you are shortlisted
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