Salary R23nbsp000 R25nbsp000 per monthRemote Recruitment is hiring a IT Helpdesk Agent for a UKbased employer fully remote from South Africa owning firstline IT support for a UK teamRole overviewYou will be the friendly first point of contact when staff at a UK business have a tech problem You will diagnose fix or escalate issues quickly and keep every ticket moving until it is resolvedKey responsibilitiesLog triage and resolve firstline support ticketsReset passwords and manage user accountsSet up and troubleshoot laptops email and softwareEscalate complex issues with clear notesKeep knowledgebase articles accurate and currentWhat youll needExperience in an IT helpdesk or technical support roleExperience with a ticketing tool such as Zendesk or FreshdeskWorking knowledge of Microsoft 365 and WindowsClear written English for explaining fixes simplyA reliable laptop and stable fibre connectionNice to haveCompTIA A or similar certificateExperience with Google Workspace adminFamiliarity with remote support tools such as TeamViewerWhats on offerThis is a fulltime 100 remote role working UK hours 09001700 UK time 11001900 SAST You will join a friendly UK team receive clear onboarding and support and work with a company that values reliability communication and growth We are looking for South African talent who want a stable remote career with a UK employer Day to day you will use modern cloudbased tools so you can work from home with the equipment you already have Our recruitment team supports every placement from application through to your first day and we keep communication open so you always know where you stand throughout the hiring process Apply with your CV and we will be in touch if you are shortlisted
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