Salary R29nbsp000 R32nbsp000 per monthRemote Recruitment is hiring a Customer Support Specialist for a UKbased employer fully remote from South Africa owning resolving UK customer issues end to endRole overviewYou will be the problem solver customers rely on You will handle more complex queries across email chat and phone spot recurring issues and help the team improve how customers are supportedKey responsibilitiesResolve customer queries across email chat and phoneInvestigate and escalate complex or technical issuesDocument solutions in the help desk and knowledge baseIdentify recurring issues and suggest improvementsMeet responsetime and satisfaction targetsWhat youll needExperience in customer support or a service desk roleExperience with a help desk tool such as Zendesk or FreshdeskExcellent written English and a calm empathetic mannerStrong problemsolving and ticket prioritisation skillsA reliable computer headset and stable fibre connectionNice to haveExperience supporting UK or international customersFamiliarity with SaaS or ecommerce productsExperience writing help centre articlesWhats on offerThis is a fulltime 100 remote role working UK hours 09001700 UK time 11001900 SAST You will join a friendly UK team receive clear onboarding and support and work with a company that values reliability communication and growth We are looking for South African talent who want a stable remote career with a UK employer Day to day you will use modern cloudbased tools so you can work from home with the equipment you already have Our recruitment team supports every placement from application through to your first day and we keep communication open so you always know where you stand throughout the hiring process Apply with your CV and we will be in touch if you are shortlisted
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