THE ROLEJoin ISTs CX Academy in Egypt and build real expertise on the platforms powering enterprise customer experience across Europe You will install configure and support cloud contact centre CCaaS platforms mainly Genesys Cloud CX and Sprinklr on live client accounts in the DACH region Germany Austria Switzerland from day one Not a classroom real projects real clientsKEY RESPONSIBILITIES Configure CCaaS platform components routing queues IVR flows users and channels to agreed designs Provide Tier 12 support for live DACH accounts including scheduled oncall and apply customer change requests Troubleshoot voice digitalchannel and configuration issues and work vendor support cases Communicate with DACH customers in German and help gather and document RequirementsREQUIREMENTS Bachelors degree in Computer Engineering Computer Science Communications or a related field Advanced German C1 or higher spoken and written good professional English Basic knowledge of networking VoIP SIP Windows Linux and cloud SaaS concepts Strong problemsolving skills eagerness to learn and a customerfocused attitude Flexibility to work hours aligned to DACH customers and join an oncall rotationNICE TO HAVE Study work or internship in a Germanspeaking country German certificate eg Goethe TestDaF CCNA cloud fundamentals or ITIL handson Genesys or Sprinklr exposure scripting basicsWHAT WE OFFER Official Genesys and Sprinklr certification supported by IST Live delivery on active Germany DACH accounts and mentorship from senior engineers A relocation pathway to the DACH region after a set period subject to performance and business needsConfidential shared for recruitment purposes only Please submit CVs through your IST Talent Acquisition contact quoting the role title IST is an equal opportunity employer
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