n JOB SUMMARY n n Manages the execution of all aspects of events to include planning day to day coordination and exit strategies Serves as meeting planning advocate and liaison to all operational departments Verifies onsite delivery of hotel products and services according to conference group plans resulting in a positive meeting experience Utilizes software for generation of necessary program Advises client on current status of events and function Coordinates any changes necessary Maintains program knowledge by attending planning meetings conference calls reviewing group resumes and banquet event orders BEOs prior to group arrival Partners with Conference planning team to verify issues are identified and resolved Attends planning visits welcome receptions tiedown meetings any internal meetings related to security parking or production Proactively resolves potential meeting or room set issues Utilizes available resources to meet client requests or resolve client issues Verifies that room requirements such as lighting temperature AV equipment and room set meet client expectationsn n CANDIDATE PROFILE n n Education and Experience n High school diploma or GED 3 years in the event management or related professional arean ORn Bachelors degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 1 year of experience in the event management or related professional area requiredn n CORE WORK ACTIVITIES n n Assisting in Event Operations n Manages the execution of all aspects of events to include planning day to day coordination and exit strategiesn Serves as meeting planning advocate and liaison to all operational departmentsn Assists with coordination of all convention group plans and catering needs with all required operational departmentsn Verifies onsite delivery of hotel products and services according to conference group plans resulting in a positive meeting experiencen Utilizes software for generation of necessary program documents to include but not limited to pass on reports Banquet Event Orders BEOs postconvention report and change logsn Advises client on current status of events and functions including items pending and action items Coordinates any changes necessaryn Maintains program knowledge by attending planning meetings conference calls reviewing group resumes and banquet event orders BEOs prior to group arrivaln Partners with Conference planning team to verify issues are identified and resolvedn Attends planning visits welcome receptions tiedown meetings any internal meetings related to security parking or productionn Resolves potential meeting or room set issues proactivelyn Utilizes available resources to meet client requests or resolve client issuesn Verifies that room requirements such as lighting temperature AV equipment and room set meet client expectationsn Providing Exceptional Customer Service n Delivers excellent customer service throughout the customer experience and encourages the same from other employeesn Coordinates and communicates event details both verbally and in writing to the client and property operationsn Responds to and handles guest problems and complaintsn Uses personal judgment and expertise to enhance the client experiencen Stays available to solve problems andor suggest alternatives to previous arrangementsn Works to continually improve customer service by integrating obtained feedback and personal judgment into action plansn nnn n At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebratedOur greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law
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