Key Responsibilities Provide firstlevel IT support for hardware software accounts network printer LarkSuite Google Workspace and application issues Support Windows laptopsdesktops Apple MacBooks iPhones iPads Android devices and office IT equipment Perform basic network troubleshooting including LAN WiFi VPN DNS DHCP IP address checking patching and network printer support Assist with onboarding and offboarding including device preparation account setup access requests account disablement and asset collection Maintain accurate IT asset records including device assignment return repair warranty and replacement status Install approved software and assist in identifying nonstandard or unauthorized software Support basic endpoint security controls such as antivirus status OS patching device encryption and local admin rights review Escalate unresolved issues to the Senior IT Executive or the Regional IT Operations LeadRequirements Higher Nitec Diploma or Degree in Information Technology Computer Studies Information Systems or a related discipline Minimum 1 to 3 years of IT support helpdesk desktop support or field support experience A positive serviceoriented attitude with the ability to provide courteous and timely support to stakeholders Professional proficiency in Chinese spoken and written is required to communicate with Chinesespeaking stakeholders and handle workrelated documentation
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