About The RoleThey are looking for a compassionate personable and resultsdriven Intake Specialist to join its intake department This individual will be one of the first points of contact for parents seeking services for their children guiding families through the intake journey with empathy professionalism and confidenceThis is more than an administrative position The ideal candidate will combine exceptional customer service emotional intelligence and consultative sales skills to build trust with families address concerns maintain engagement and help prospective clients successfully move forward with servicesRequirementsKey Responsibilities1 Parent Communication amp Relationship BuildingCommunicate with parents and prospective clients primarily through inbound and outbound telephone callsBuild trust and rapport with families who may be navigating stressful or emotionally challenging circumstancesExplain ABA services the intake process and next steps clearly and compassionatelyListen actively to parents concerns answer questions and help them feel supported throughout the processMaintain consistent professional communication with families from initial inquiry through intake completion2 Intake Management amp Client ConversionRespond promptly to new inquiries and follow up with prospective families throughout the intake processProactively contact families who have become unresponsive or stalled in the processIdentify barriers preventing families from moving forward and work with them to find solutionsUse relationshipbuilding and consultative sales techniques to address hesitation overcome objections and encourage completion of intake requirementsMaintain engagement with prospective families to improve conversion rates and reduce lost opportunitiesTake ownership of each familys progress and ensure followup actions are completed consistently3 Administrative amp Intake CoordinationCollect and accurately document client and family informationAssist parents with obtaining required intake documentation insurance details and diagnostic recordsTrack each familys progress and outstanding requirements throughout the intake pipelineMaintain accurate records and followup tasks using internal systems spreadsheets and digital toolsCoordinate with internal intake billing clinical and staffing teams to support a smooth transition into servicesIdentify delays follow up on outstanding items and proactively help resolve intake bottlenecksMinimum RequirementsBachelors degree requiredExcellent spoken English with clear pronunciation and strong telephone communication skillsHighly developed emotional intelligence and the ability to communicate with empathy patience and sensitivityStrong interpersonal skills and the ability to build rapport and trust quicklyA customerfocused salesoriented mindset with the confidence to guide conversations toward a clear next stepComfortable handling objections following up persistently but respectfully and encouraging prospective clients to complete the intake processExcellent organizational skills attention to detail and the ability to manage multiple families and followup tasks simultaneouslyProactive selfmotivated and able to take ownership of responsibilities without constant supervisionComfortable working with CRM systems spreadsheets and other digital toolsAble to work 40 hours per week with substantial overlap with US Eastern Time business hoursPreferred ExperiencePrevious experience in healthcare intake patient coordination patient admissions customer success or consultative salesExperience handling inbound and outbound calls with USbased customersFamiliarity with healthcare services insurance processes autism services or Applied Behavior Analysis ABA therapyExperience managing a pipeline of prospective clients from initial inquiry through onboarding or service commencementExperience in a targetdriven or conversionfocused environmentThe Ideal CandidateWe are looking for someone who can make a parent feel that they are speaking with a caring competent professional who genuinely wants to help their childThe ideal candidateIs naturally warm friendly patient and emotionally intelligentCan navigate sensitive conversations with genuine empathy while remaining confident and professionalListens carefully recognizes concerns and responds thoughtfully rather than relying on scripted answersCommunicates clearly and naturally over the phone with spoken English that is easily understood by American familiesCan explain next steps confidently address hesitation and encourage families to move forward without being pushyIs persistent with followups and motivated to turn initial inquiries into active clientsBalances compassionate family support with strong administrative discipline and accountabilityBenefitsWorking Conditions amp BenefitsFully remote positionMonday to Friday 700 AM300 PM EST40 hours per weekNo weekend work14 days PTO
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