About the RoleWe are looking for an upbeat professional and customerfocused Childcare Intake amp Tour Booking Representative to be the first point of contact for families interested in childcare and early learning programsIn this role you will handle inbound enquiries from prospective families follow up on leads and help parents take the next step by booking tours at childcare centres You will play an important role in creating a positive first impression answering initial enquiries and making it easy for families to connect with the right schoolThe ideal candidate is confident on the phone communicates clearly and knows how to guide a conversation towards a confirmed booking without being pushy or overly salesfocused You should be organised comfortable using technology and willing to follow established scripts and processesPrevious experience is welcome but not essential We are particularly interested in candidates who are coachable eager to learn and ready to develop their skills in a structured customerfocused environmentRequirementsKey ResponsibilitiesInbound Calls amp Family EnquiriesAnswer inbound calls from prospective families interested in childcare centres and early learning programsServe as the first point of contact creating a friendly and professional experience for every callerUnderstand the familys enquiry and guide them towards booking an inperson centre tourProvide clear accurate information using the clients approved scripts and resourcesKeep conversations focused and efficient while ensuring families feel heard and supportedTour Booking amp Lead ConversionBook inperson tours at childcare centres aiming to secure the appointment during the initial callFollow up on website enquiries Facebook leads and other incoming requestsContact families who have missed scheduled tours or need to rescheduleConfirm booking details and ensure appointments are recorded accuratelyFollow up with prospective families to encourage them to take the next step in the enrolment journeySchool amp Schedule CoordinationCoordinate with childcare centres regarding sameday tour requests late arrivals and scheduling changesCommunicate with school staff to confirm availability and manage lastminute adjustmentsAssist families with rescheduling and other appointmentrelated enquiriesEnsure schools and families receive timely updates when arrangements changeCRM amp Administrative SupportUse Salesforce or similar CRM systems to access school information and manage bookingsAccurately record enquiry details call outcomes followup activities and tour appointmentsNavigate multiple systems efficiently while speaking with familiesFollow the clients established phone scripts text templates and booking proceduresMaintain accurate records to support reporting lead tracking and team performancePerformance amp QualityWork towards improving the percentage of enquiries converted into booked toursMaintain a high standard of professionalism and call qualityFollow established processes and performance expectationsAccept coaching and feedback to continuously improve communication and booking resultsRequirementsExcellent verbal communication skills and a clear professional telephone mannerFriendly upbeat and customerfocused personalityConfidence speaking with prospective customers and guiding conversations towards a bookingStrong listening skills and the ability to understand customer needsGood organisational skills and attention to detailAbility to manage calls appointments followups and changing schedulesComfortable working with computers and navigating multiple systems simultaneouslyWillingness to learn new software scripts and processesCoachable adaptable and able to work towards performance targetsReliable and comfortable working independently in a remote environmentPreferred ExperiencePrevious experience is beneficial but not essential Relevant backgrounds includeCall centre or contact centre operationsCustomer service or customer supportInbound sales or lead managementAppointment setting or booking coordinationReservations or schedulingReception or frontdesk customer serviceExperience with Salesforce other CRM platforms or call management systems is an advantageSpanish language skills are a bonus but are not requiredKey Skills amp CompetenciesCommunication Clear friendly and professional communication with prospective familiesBooking conversion Ability to guide conversations towards securing a tour appointmentCustomer service Creating a positive first impression and making families feel comfortableOrganisation Managing bookings followups and scheduling changes accuratelyTechnology Comfortable learning and using CRM systems call platforms and digital toolsAdaptability Handling sameday requests late arrivals and unexpected changesCoachability Willingness to follow scripts accept feedback and learn the clients processesEfficiency Keeping calls focused and productive without making families feel rushedHow Success Is MeasuredSuccess in this ro
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
