Job TitlenbspCase ManagerLocationnbspSouth AfricaJob TypenbspFullTime RemoteWorking HoursnbspUS Hours 9am5pm ESTSalarynbspSouth African Rand ZARWe are seeking a proactive highly organised and resourceful Case Manager to join our team This is a handson and detailoriented role that combines case management client intake insurance authorisations utilisation management and ongoing case coordinationWe are looking for a natural gogetter someone who takes ownership follows through and actively looks for solutions If they do not know how to do something they should make an effort to investigate problemsolve and figure it out rather than waiting for constant directionManage an assigned caseload and oversee the administrative coordination of each clients journeyAct as a key point of contact between clients families clinical teams administrative teams and insurance providersMonitor the progress and status of each case and ensure all required actions are completedMaintain accurate and detailed case records including client communications documentation authorisations and outstanding tasksProactively identify issues delays or barriers that may impact a clients ability to begin or continue receiving servicesTake ownership of outstanding matters and follow them through to resolutionCoordinate with internal teams to ensure client information is accurate and all relevant parties have the information required to support the caseEscalate complex issues or concerns to the appropriate manager or clinical team when necessaryEnsure smooth coordination between intake authorisation scheduling and service deliveryManage and coordinate the endtoend intake process for new clientsServe as a primary point of contact for prospective clients and families during the intake and onboarding processRespond to new client enquiries and follow up promptly with prospective familiesGuide families through the intake process and clearly explain the required next stepsCollect review and organise all required intake documentationEnsure intake forms insurance information referrals assessments and other required documentation are complete and accurateFollow up consistently with families regarding missing information or outstanding documentsCoordinate insurance verification and confirm that the necessary information is available before services beginTrack each prospective client through the intake pipeline and ensure cases continue progressingMaintain regular followup with families to prevent leads or prospective clients from becoming unresponsive or falling through the processIdentify delays or barriers during intake and proactively work to resolve themCoordinate internally with relevant teams to ensure a smooth transition from initial enquiry through intake and into service deliveryEnsure all client information is accurately entered and maintained in CentralReach and Zoho CRMMaintain clear notes and records of all client interactions and followup activityRequirementsPrevious experience as a Case Manager Intake Coordinator Intake Specialist or in a similar healthcare or behavioural health roleExperience managing multiple cases or a caseloadExperience coordinating new client intake and onboardingExperience with insurance verification authorisations and reauthorisationsExperience tracking authorised hours and service utilisationExperience using CentralReach is strongly preferredExperience using a CRM system ideally Zoho CRMExcellent organisational and timemanagement skillsStrong attention to detail and ability to manage large volumes of information accuratelyExcellent written and verbal communication skillsStrong followup and relationshipmanagement skillsAbility to manage multiple priorities and meet deadlinesComfortable working independently in a fastpaced environmentThinking of applying Heres the inside scoopLet us walk you through the next stepsStep 1 Complete Your ApplicationFill in our application form and upload your CV This stores your profile in our Applicant Tracking System ATS and places you into our active job pipelines making it easier for us to match you with current and future opportunitiesStep 2 The First Look OneWay Video InterviewThis is where your application comes to life We review your CV and video interview to get a feel for your experience communication style and overall fit If we like what we see youre on to the next stepWhy do we ask for a videoBecause a rsum can tell us what youve done but it cant show usnbspyou Your video is your moment to shine and it helps us seeHow you communicate and connect with peopleHow you present yourself professionallyOther opportunities you might be an even better fit for bonus surprisesThink of it as your personal trailer One great video means we can pitch you for multiple roles and get you in front of the right employers fasterHeads upnbspSome clients watch your video directly so make it one youd be proud to have represent you This is your highlight reelmake it countStep 3 Lets Actually TalkA Recrui
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