Join RT Health and play a pivotal role in the membership journey.About the RoleAs a Membership Consultant, you'll play a key role in ensuring our members receive accurate, timely and professional support throughout their membership journey. In this role, you will process membership details, payments, suspensions and cancellations, and maintain the integrity of member data while delivering a positive member experience over the phone. This is a full time, permanent role, based in the Sydney CBD. Working hours are Monday to Friday from 8:30am to 5:00pm with hybrid working available. You are required to work in the office a minimum of two days a week. Key responsibilities• Process membership changes and policy updates accurately and efficiently.• Manage personal detail changes, payment updates, suspensions, refunds, cancellations and clearance certificates• Investigate and resolve membership discrepancies and enquiries• Support payment processing and reconciliation activities• Assist with system testing, training and continuous improvement initiatives• Work collaboratively with internal teams to support operational goals and member outcomes• Ensure compliance with RT Health policies, procedures and regulatory requirements. About YouYou are detail oriented, customer focused, and enjoy working in a fast paced environment. To be successful, you will have:• Strong attention to detail and excellent organisational skills• Enjoys working in a team environment and helping others succeed• Commitment to provide exceptional customer service and takes pride in getting things right• Ability to manage competing priorities and work efficiently in a high-volume environment• Demonstrates a positive attitude and a commitment to continuous improvement.About RT Health At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 ha
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