Job Title: Knowledge Management Specialist SeniorJob Category: ConsultingTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity: CACI is seeking a Senior Knowledge Management Specialist for the Global Mission Operations Support GMOS contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance. Responsibilities: Lead the development and maintenance of a comprehensive Knowledge Management Plan KMP including contractor Standard Operating Procedures SOPs, quality control procedures, and lessons learned documentation Develop and maintain comprehensive Knowledge Base Articles KBAs, conducting semi-annual reviews and analyzing KBA usage trends to identify content gaps and improvement opportunities Develop and maintain comprehensive Standard Operating Procedures SOPs, updating documentation to reflect modernization initiatives, emerging technologies, and evolving operational requirements Develop comprehensive technical documentation including architecture diagrams, configuration guides, troubleshooting procedures, and maintaining security policies and compliance documentation Develop comprehensive training and user enablement materials, maintaining self-help resources and user guides to reduce ticket volume and improve user self-sufficiency Maintain and optimize Knowledge Management KM repositories, configuring Role-Based Access Control RBAC for appropriate content visibility and ensuring com
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