Overview
The role requires knowledge of Change Management and Adoption approaches/models, Program Management skills, ability to win customers over and guide change teams and champions at customers to enable succesful and sustainable usage of the Microsoft Copilot and Agentic platform.
A certain level of technical depth across Microsoft AI solutions, understanding of the competitive landscape, strong consulting skills and executive level engagement experience. We are looking for an Agentic AI Copilot Cloud Solution Architect CSA, specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with M365 Copilot and Agents. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.
The role blends a certain level of technical expertise and strong Change Management and Adoption experience with business acumen, influencing customer strategy, driving usage and consumption, and shaping enterprise‑ready solutions that deliver tangible outcomes. You will work cross‑functionally, identify patterns and gaps, and help scale innovation.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
- Drive Customer Success: Lead Change Management and Adoption tracks, engaging with business and technical decision makers to drive intent and enable sustained usage of M365 Copilot, Copilot Studio and Agents, securing long-term customer success and renewal.
- Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
- Guide other team members to focus on customer/partner experience through efficient delivery. You identify and anticipate issues and advise customers/partners to operate and optimize performance in accordance with Microsoft best practices.
- Understand industry trends and the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of the solution.
- Generate new ideas for changes and improvements to existing intellectual property IP, technologies, and processes for designated customers/partners. You share ideas, insights, and strategic Change Management a
