Overview
As a Microsoft Senior Data Center IT Support Technician SDCT, you will provide IT support for secure access workstations SAWs laptops, servers as well as conference rooms Audio/VisualA/V. You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systemsOS are installed on the devices.
Microsoft’s Cloud Operations & Innovation CO+I is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Advanced technical support
Troubleshoot and resolve complex hardware, software, operating-system, network, application and access-related problems that cannot be resolved at first-line support
- Ticket and incident ownership
Take ownership of incidents from investigation through resolution, prioritise work appropriately, keep users informed and escalate issues when necessary.
- Escalation point
Act as a senior technical escalation point for support staff and involve engineering, vendors or other specialist teams when required.
- Device and workplace IT support
Support laptops/desktops, operating systems, peripherals, software deployment and hardware lifecycle activities. This includes device setup, management, troubleshooting and software/hardware lifecycle ownership.
- Identity and access
Depending on the organisation, responsibilities can include user lifecycle, groups, roles, permissions, SSO and related identity/access administration.
- Documentation and knowledge management
Create and maintain technical procedures, troubleshooting documentation and knowledge-base articles so recurring
