Join the HCF Contact Centre and provide Uncommon Care to our providers.About the RoleAs a Provider Services Officer, you will be responsible for providing excellent service to HCF Providers such as doctors, surgeons, hospital administration teams, and existing Members. You will demonstrate exceptional phone based communication skills and will treat every call with the highest level of professionalism to ensure Providers and Members receive a positive customer experience. This is a permanent, part time role based at our Parramatta contact centre. This role is working four days a week between Monday and Friday, with hybrid working available. You are required to work in the office, a minimum of two days a week.Claims contact centre hours of operation are Monday to Friday from 8am to 5pm. In this role you will be responsible for the following;• Managing high volume inbound calls from providers and members, approximately 50-70 calls daily, average handling times are 5 minutes• Manage complex enquires on the phone and via email, and resolve these within SLAs• Maintain confidentiality and accuracy of provider and member details and information• Communicate and liaise professionally with internal and external stakeholders• Insure to comply with business KPIs, policies and procedures.About YouYou will be a self–motivator who thrives working in a busy customer centric environment. You will have previous experience in a contact centre or Claims role. To be successful you will have:• Strong commitment to providing outstanding customer service • Ability to adapt positively to changing work practices and needs• Excellent telephone and written communication skills• High attention to details and numbers, with ability to cross reference relevant and sensitive information• Strong ability to explain complex issues with confidence • Intermediate computer and accurate typing skills.About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 193
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