About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionThe Business Analyst for Client Experience is an individual contributor responsible for supporting Client Experience initiatives. The ideal candidate will possess the ability to solve complex problems and identify innovative solutions using data-driven problem-solving tools and methodologies.Having the following skills is a definite advantage:Python for production-quality ML coding clean, testable, modularData structures & algorithms / computational complexity fundamentalsSQL for extraction/joins/feature pullsAbility to build/maintain data pipelines supporting ML workflowsKey Responsibilities:Partner with Client Services leadership including Go-to-Market Services leadership, Client Care leadership, Regional Client Services leaders, Technology teams, and survey vendors to support Client Experience Net Promoter Score NPS survey initiatives.Utilize data analytics to provide actionable insights aimed at improving NPS survey management and returns.Demonstrate strong project management skills to address issues and lead process improvements.Develop executive communications that tell a compelling story about the state of Client Experience surveys. Candidates with background in AI and machine learning programming will be part of related projects aimed at improving customer experience.Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hir
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