What you can expectEvaluate system performance, identify improvements, and implement innovative solutions to enhance functionality and user experience. Advance IT capabilities to increase productivity, safeguard intellectual property, and collaborate with Product Engineering to improve Zoom products. Oversee a team of approximately 70 individuals across seven global locations, managing strategy, planning, and delivery of IT infrastructure and end-user services. Responsibilities include end-user services, network solutions, technical support, security policy implementation, product testing, engineering infrastructure support, and vendor coordination. The ideal individual combines technical expertise with business insight, demonstrating excellent communication, leadership, and organizational skills while effectively collaborating across teams in a dynamic environment.About the TeamZoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.ResponsibilitiesLeading a global team to oversee, operate, and support essential corporate IT services and product engineering labs, including Identity and Access Management IAM. Managing EndPoint solutions, Unified Communications, Service operations, and multiple XaaS-based applications effectively.Focusing on Infrastructure as Code while leveraging artificial intelligence and automating employee services to enhance efficiency and streamline processes effectively.Identifying and driving strategic investments aimed at reducing technical debt effectively and efficiently.Enabling Zoom-on-Zoom while collaborating with product teams to deliver essential input on feature gaps and product-related issues.Analyzing business requirements to design and optimize system
