The moment a guest steps into one of our hotels they walk into a genuinely memorable experience As a Front Desk Agent youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a frictionfree experience Youll also create the warm atmosphere that makes our guests feel at home in any location Your Day to Day Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests in person or on the phone Take and manage guest bookings upselling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out take IDs hand out room keys and control and release safety deposit boxes Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns Be a trusted contact for all guests Help them with anything from bill issues to local knowledge and loop in management when necessary Stay safe all the time Following our safety procedures youll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the days schedule Jump into other adhoc duties when your colleagues need your help What We Need from You Communication skills guests will need to come to you with concerns as well as compliments so youll be easy to talk to Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language extra language skills would be great but not essential Literate and techsavvy youll need a good grasp of reading writing basic math and computers Flexibility night weekend and holiday shifts are all part of the job Youll have a high school diploma or qualification A college or university degree would be a bonus but not essential Experience ideally youll have spent at least one year in a front desk or guest service position Strength sometimes youll need to lift push and pull big objects up to 50lbs 23 kg This can involve bending and kneeling
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