Role Purpose rnThe moment a guest steps into one of our hotels they walk into a genuinely memorable experience As a Front Desk Agent youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a frictionfree experience Youll also create the warm atmosphere that makes our guests feel at home in any locationrn Key Accountabilities rnrnBe the warm welcome that kicks off a memorable guest experiencernAcknowledge IHG Rewards Club members and returning guests in person or on the phonernTake and manage guest bookings upselling opportunities and telling them about ways to improve their stayrnHandle cash and credit transactionsrnStart every stay right by swiftly checking guests in and out take IDs hand out room keys and control and release safety deposit boxesrnStay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concernsrnBe a trusted contact for all guests Help them with anything from bill issues to local knowledge and loop in management when necessaryrnStay safe all the time Following our safety procedures youll report all incidents and wear any protective gear neededrnTake pride in your appearance and place as a brand ambassadorrnAlways know what events and activities are on the days schedulernJump into other adhoc duties when your colleagues need your helprnrn Key Skills Experiences rnrnCommunication skills guests will need to come to you with concerns as well as compliments so youll be easy to talk tornYour problemsolving skills will turn issues into opportunities so every guest leaves with great memoriesrnFluency in the local language extra language skills would be great but not essentialrnLiterate and techsavvy youll need a good grasp of reading writing basic maths and computersrnFlexibility night weekend and holiday shifts are all part of the jobrnYoull have a high school diploma or qualification A college or university degree would be a bonus but not essentialrnExperience ideally youll have spent at least one year in a front desk or guest service positionrnStrength sometimes youll need to lift push and pull big objects up to 50lbs 23 kg This can involve bending and kneelingrn
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