Role Purpose rnThe moment a guest steps into one of our hotels they walk into a genuinely memorable experience AsHead Housekeeper youll helpthe Operations Manager in supervising all aspects of housekeeping and laundry and ensure high standards and maintainedrn Key Accountabilities rnPeoplernrnManage daytoday staffing requirements plan and assign work and establish performance and development goals for employees Provide mentoring coaching and regular feedback to help manage conflict and improve employee performancernEducate and train all employees in compliance with governmental and safety regulations Ensure staff is properly trained and has the tools and equipment to carry out job dutiesrnPromote teamwork and quality service through daily communication and coordination with other department headsrnMay assist with deep cleaning projects andor assist housekeeping staff during high volume periodsrnrnGuest ExperiencernrnCheck public areas guest roomssuites equipment linens are clean and in good repair advise team members of areas of improvementsrnPerform housekeeping duties necessary including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfactionrnHandle complaints and special requests to achieve complete guest satisfactionrnComply with special needs and requests of the guests VIPs and repeat visitorsrnrnFinancialrnrnHelp prepareannual departmental operating budget and financial plans Monitor budget and control expenses with a focus on increased productivityrnMaintain proper inventory levels managing cost per room for supplies andlaborexample bed bath linen reuse and laundry operationrnrnResponsible BusinessrnrnMaintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives example container recycling and cleaning agentsrnMay maintain procedures for security of lost and found itemsrnPerform other duties as assigned May also serve as manager on dutyrnrnAccountabilitiesrnThis is the top supervisory job in the Housekeeping Department Typically supervises a small number of housekeeping and laundry employeesrn Key Skills Experiences rnrnHigh school diploma secondary education equivalent plus one year of housekeeping experience including some supervisory trainingexperiencernMust be able to speak local languagesrn
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
