Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success CE&S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are looking to hire a hands-on Cloud Solution Architect - Factory to join our diverse, talented, high performance, and innovative team, focused on driving Infrastructure and Application Migrations via the Cloud Acceleration Factory. The Cloud Acceleration Factory is best suited for individuals that are highly technical, solution focused and have a passion for Project Management. The Cloud Acceleration Factory provides opportunity to drive feedback into Microsoft’s core product teams to help improve our platform.
CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical and governance role spanning across design, build, and production. Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve and to help our customers succeed.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer-Centric Approach
- Drive Factory Delivery: Provide technical enablement, operational support and strategic engagement across customer projects in the Azure Application Migrations Factory. Make sure AI and migration solutions are delivered successfully.
- Understand the Customer: Build a clear understanding of each customer's data estate, business priorities and IT success measures. Use this to deliver AI-powered solutions that create real business value.
- Lead Technical Program Management: Use a factory model to deliver at scale. Build awareness of the program and demand for it across the regional operating units.
- Monitor Engagements: Attend status meetings for active projects to track progress, spot risks early and identify where support is needed.
- Handle Complex Use Cases: Work directly on complex or non-standard customer scenarios that go beyond existing accelerators.
- Shape Intake: Tak
