About the role:Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights BTI group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. In your role as the Senior Director Analyst for Digital Workplace Infrastructure and Operations, you will serve as a trusted advisor and recognized thought leader to senior IT executives, most notably Heads of Infrastructure & Operations I&O, to help them navigate the evolution of the digital workplace and end-user services in an era increasingly shaped by AI. You will engage with leaders who are responsible for balancing reliability, security, cost, and employee experience, helping them make informed decisions that align technology capabilities with business and workforce outcomes. You will be primarily responsible for researching, analyzing, and advising Gartner clients on how the Head of I&O should design, govern, and continuously evolve their infrastructure and operations strategies to support a modern, hybrid digital workplace. This includes assessing operating models, service delivery approaches, tooling, vendors and markets, and organizational capabilities required to scale effectively while managing risk and complexity. Your work will blend high-level strategic pers
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