Date Posted: 10/20/2026Req ID: 50626Faculty/Division: VP-Facilities & Real EstateDepartment: UNIVERSITY FAMILY HOUSING - CSCampus: St. George Downtown TorontoPosition Number: 00053282 Existing Vacancy: Yes Description: About us:University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residentialtenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children, and provides on-site property management services, as well as educational and recreational programming for tenant families.Your opportunity:Under the direction of the Housing Administrator, the Housing Assistant is responsible for assisting the Administrator in maintaining a positive quality of student life in the Charles Street Student Family Residence. The primary responsibilities are to provide front-line customer service and to facilitate an open and easy flow of communication between all staff and contractors working at the residence. Other responsibilities include: entering, completing and monitoring electronic work order submissions, coordinating appliance deliveries; booking elevators and meeting rooms; storage and bicycle lockers; parking spaces for tenants and external parkers; reviewing contractor work schedules; closes tenant files; drafts various tenant letters; the collection and recording of rental payments, residence database maintenance; handling work orders; key control; mail distribution; answering routine residence queries and ordering office supplies.The Housing Assistant communicates with various departments and service providers on campus, such as Admissions & Eligibility, Campus Safety, Facilities & Services and Spaces & Experiences. The Assistant is responsible for appraising the Housing Administrator, Manager, Admissions & Housing Services and/or Assistant Director of any residence issues that may become a problem, as well as deals with day-to-day issues as part of the overall function of the position.Your responsibilities will include: Responding to enquiries within the defined scope of the role and redirecting as appropriate Troubleshooting and resolving routine maintenance requests and liaising with facilities or maintenance staff to facilitate resolution of building issues Informing contacts of maintenance work, service interruptions and other urgent notices Analyzing administrative processes and procedures, and recommending changes for improvement Applying established standards when respondingto emergencies Ordering supplies within established limits Serving as a resource to others by providing non-supervisory job-related guidance Essential Qualifications: Advanced College Diploma 3 years or acceptable combination of equivalent experience. Minimum three 3 years' administrative experience in a customer service role, preferably in a residence environment. Intermediate proficiency in Microsoft
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