Night Manager nComing soon to the heart of Mayfair The St Regis London marks the brands prestigious debut in the United Kingdom This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St Regis London embodies Live Exquisitea celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the worldnWe are seeking an exceptional Night Manager to join our opening team at The St Regis London As the Manager on Duty during the overnight shift you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised servicen This role is central to maintaining the safety efficiency and service excellence of the hotel throughout the night You will represent property management respond to guest needs and take responsibility for resolving issues with professionalism and poisen Key Responsibilities n Operational Leadership nn Serve as the hotels Manager on Duty during overnight hoursn Oversee all property operations and ensure compliance with operational guidelinesn Maintain a safe working environment for both guests and employeesn Manage nighttime inventories and reporting requirementsn Ensure all colleagues have full knowledge of emergency and safety proceduresnn Guest Experience Issue Resolution nn Deliver the highest standards of hospitality during the overnight shiftn Personally manage and resolve guest concerns ensuring timely and effective followupn Support the guest relations process by documenting incidents and implementing preventative measuresn Maintain visibility throughout the hotel ensuring a reassuring presence for guestsnn Financial Administrative Support nn Review relevant reports to monitor productivity cost control and goal achievementn Ensure appropriate cashhandling procedures are followed by all team membersnn People Culture Support nn Promote teamwork communication and positive morale within overnight teamsn Keep colleagues informed about new operational procedures or standardsn Support property safety programmes and encourage colleague engagementnn Core Competencies nWe are searching for a confident and dedicated leader with a calm solutionsfocused approach and a strong commitment to luxury service You should bringnn Extensive experience in guest services front desk or related hospitality operationsn Strong decisionmaking skills and the ability to lead independently overnightn Excellent problemsolving skills and the ability to manage complex or urgent situationsn Strong interpersonal and communication abilitiesn A professional presence aligned with the refined standards of St RegisnnAtThe St Regis London our Hosts are the heartbeat of our legacy of exceptional service In honour of your dedication we offer a curated collection of benefits designed to support and elevate your journey with usn Financial Rewards nn Competitive salary designed to recognise excellencen Enhanced pensionn Life assurancen Company sick payn Additional holiday allowancen Access to BenefitHubs exclusive retail wellness and travel privilegesn Friends Family preferred rates at Marriott hotels worldwidenn Career Development nn Clear pathway for internal promotions and transfersn Crossdepartment training to refine your craft and broaden your expertisen Expertled development programmesn Continuous learning through structured programmesn Premium elearning platform accessn Be part of an exclusive preopening experience shaping the future of the propertynn Wellbeing Support nn Private Medical Insurancen Employee Assistance Programmen Complimentary meals on duty crafted with care and served in our staff restaurant featuring wholesome quality cuisinen Food Beverage discounts across Marriott propertiesn Yearround wellbeing initiatives and wellness activitiesnn Recognition Appreciation nn Award programmes celebrating exceptional performancen The Astor Awardsn Distinctive Moments celebrationn Long service awardsn Key life moments celebrated birthday anniversaries personal milestones and achievementsn Vibrant social calendar with team events and engagement activitiesnn Terms and Conditions Apply n Eligibility nIn line with the requirements of the Asylum Immigration Act 1996 all applicants must be eligible to live and work in the UK Documented evidence of eligibility will be required from candidates as part of the recruitment processn At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to nondiscrimination on any protected basis including disability veteran status or any other basis
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