Job PurposeThe HR Manager Egypt Office will be responsible for managing the Egyptbased team while overseeing and executing HRrelated client transactions received from the Saudi Arabia officeThe role requires strong operational leadership knowledge of Saudi HR practices and employment regulations disciplined execution of company procedures and accurate reporting to the Audit TeamThe successful candidate will act as a key operational link between the Saudi office clients Egypt team and Audit Team ensuring that all assigned transactions are completed accurately professionally and within agreed timelinesKey Responsibilities1 Egypt Office amp Staff Management Manage and supervise employees working from the Egypt office Allocate tasks and workloads according to priorities and client requirements Monitor employee attendance productivity performance and quality of work Conduct regular team meetings and individual performance reviews Ensure employees comply with company policies procedures confidentiality requirements and service standards Identify training and development requirements for the team Support recruitment onboarding performance management and employee relations within the Egypt office Escalate performance disciplinary or operational concerns to senior management when required Maintain adequate staffing and resource allocation according to client workload2 Saudi Client Transaction Management Receive HR transactions and service requests from the Saudi office and ensure proper execution according to approved company procedures Review requests for completeness and accuracy before assigning or processing them Distribute client transactions among the appropriate team members and monitor completion Ensure all transactions are completed within the agreed SLA and deadlines Follow up on pending transactions and proactively resolve delays or operational issues Maintain accurate records and supporting documentation for every client transaction Coordinate with the Saudi team regarding missing information approvals exceptions or client requirements Ensure no transaction is closed without the required documentation and internal verification3 Saudi HR Market amp Regulatory KnowledgeThe candidate must have practical knowledge of the Saudi HR environment and understand the requirements commonly associated with managing Saudi employees and clientsKnowledge should preferably include Saudi Labor Law and general HR compliance requirements Employment contracts and employee documentation Employee onboarding and offboarding procedures Payrollrelated HR processes Leave attendance overtime and employee benefits Endofservice benefits and employee settlements SaudizationNitaqat requirements and general workforce compliance Familiarity with major Saudi government HR platforms and processes where relevant to the assigned responsibilities Understanding of HR outsourcing and sharedservices operations in the Saudi marketThe HR Manager is expected to stay informed of relevant changes in Saudi HR regulations and operational requirements and communicate important changes internally4 Audit Quality Control amp Weekly Reporting Prepare and submit a structured weekly report to the Audit Team Report the number and status of transactions received completed pending delayed and rejected Highlight errors compliance issues SLA breaches and operational risks Provide reasons and corrective actions for delayed or incomplete transactions Report team productivity and individual performance where required Ensure all transactions are properly documented and auditable Cooperate fully with internal audits and provide supporting records when requested Implement corrective actions resulting from audit findings Monitor recurring errors and establish preventive measures5 Client Service amp Operational Performance Maintain high standards of service quality for Saudi clients Monitor client workload against available team capacity Identify operational bottlenecks and recommend improvements Ensure client requests are handled consistently according to company procedures Support management in resolving escalated client cases Participate in operational meetings with the Saudi office Maintain professional communication with internal and external stakeholders6 Process Improvement amp Governance Review existing HR operational procedures and recommend improvements Develop and maintain SOPs checklists workflows and control procedures Identify opportunities for automation and operational efficiency Ensure clear segregation of responsibilities and approval authorities Monitor compliance with internal policies and management instructions Support implementation of new HR systems tools and operational processesWeekly KPIsThe HR Manager should be measured against clear operational KPIs including Transactions received vs completed Transaction completion rate SLA achievement percentage Number and percentage of overdue transactions Transaction accuracyerror rate Audit findings and
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