About the RoleWe are looking for a compassionate organised and detailoriented Healthcare Admissions amp Intake Coordinator to manage incoming enquiries screen prospective clients verify insurance eligibility and support the admissions processThe ideal candidate has experience in healthcare administration call centre operations client intake or admissions with strong communication skills and the ability to manage high call volumes while maintaining accurate recordsThis role requires someone who can engage professionally with prospective clients identify their needs collect relevant information and guide them through the initial stages of the healthcare admissions process Experience with CRM and EMR systems insurance verification and outbound calling is highly advantageousRequirementsKey ResponsibilitiesHandle incoming and outgoing calls to prospective clients families and relevant stakeholdersConduct initial client screenings and gather accurate information to determine eligibility and service requirementsVerify insurance eligibility and benefits using designated insurance portals and verification systemsManage admissions enquiries and guide prospective clients through the intake processMaintain accurate client records call notes and followup activities within CRM and EMR systemsFollow up with prospective clients to support admissions conversion and minimise missed opportunitiesUse approved callrecording platforms to document and monitor client interactionsMonitor and respond to leads generated through social media digital marketing and other approved channelsSupport outbound marketing and lead followup activities to improve client engagementCoordinate with internal teams to ensure a smooth transition from initial enquiry to the next stage of the admissions processHandle sensitive client information professionally and maintain confidentialityIdentify issues resolve routine enquiries and escalate complex cases when necessaryMinimum RequirementsPrevious experience in healthcare administration medical admissions patient intake or a call centre environmentExcellent verbal and written English communication skillsStrong active listening and client engagement abilitiesAccurate dataentry skills and attention to detailAbility to manage multiple tasks while maintaining a high standard of serviceStrong organisational and problemsolving skillsAbility to communicate with empathy and professionalism when handling sensitive client enquiriesComfortable making outbound calls following up with leads and managing a busy workflowAbility to work independently in a fully remote environmentPreferred ExperienceHealthcare admissions and client intakeInsurance eligibility and benefits verificationMedical administration and patient coordinationCRM and EMR systemsCall centre operations and outbound marketingClient prescreening and eligibility assessmentsSocial media lead monitoring and SEOrelated lead generationRequired Software and ToolsCandidates should be comfortable usingMicrosoft Office 365 including Outlook Word and ExcelCRM and EMR platformsVoIP phone systemsWordprocessing and dataentry softwareCTM or another approved callrecording platformInsurance eligibility and verification portalsClient prescreening systemsOutbound calling toolsSocial media and SEO leadmonitoring platformsEssential Skills and CompetenciesExcellent English communicationActive listening and empathetic client engagementAccurate data entry and record managementHealthcare administration and insurance knowledgeClient screening and information gatheringStrong organisation and multitaskingProblemsolving and attention to detailProfessional telephone etiquetteConsistent followup and lead managementConfidentiality and discretion when handling client informationWorking ScheduleThis is a fulltime position requiring 40 hours per week aligned with US Eastern TimeWorking schedule isDay US Eastern Time EST South African Time SAST Monday 1 PM 9 PM 8 PM 4 AM Tuesday 1 PM 9 PM 8 PM 4 AM Wednesday 1 PM 9 PM 8 PM 4 AM Thursday 1 PM 9 PM8 PM 4 AM Friday 8 AM 11 AM 3 PM 6 PM Saturday Off Sunday 12 PM 5 PM 7 PM 12 AMThe Ideal CandidateThe ideal candidate is friendly professional empathetic and confident communicating with prospective healthcare clients They can balance client care with accurate administration manage incoming enquiries and outbound followups and use technology effectively to keep the admissions process organisedThey should be comfortable working a nontraditional schedule to support US operations including Sunday coverage while maintaining a high level of professionalism and attention to detail
Visit
Careersaas to find millions of new and unfilled roles, including thousands of remote and hybrid positions.
