About the RoleHome Health NY is looking for a friendly confident and resultsdriven Patient Outreach Representative to support its outreach and lead conversion effortsThis role is ideal for someone who enjoys speaking with people is comfortable making a high volume of outbound calls and can turn conversations into meaningful opportunities You will contact prospective clients or leads explain relevant services build rapport address questions or objections and encourage interested individuals to take the next stepThe successful candidate must have excellent spoken English a warm and professional telephone manner and the resilience to handle rejection while maintaining a positive attitudeWe are looking for someone who is motivated by results takes initiative and understands the importance of consistent outreach accurate lead tracking and professional communicationRequirementsKey Responsibilities1 Outbound Calling and Patient OutreachMake a high volume of outbound calls to prospective clients and leadsIntroduce the organisation and communicate relevant service information clearly and professionallyBuild rapport with prospective clients through friendly engaging conversationsIdentify interest understand needs and determine appropriate next stepsMaintain a positive and professional attitude throughout every interaction2 Lead Engagement and ConversionFollow up with leads to maintain engagement and encourage progression through the outreach processHandle objections questions and rejection confidentlyIdentify opportunities to convert interested leads into booked appointments or qualified opportunitiesWork towards agreed outreach booking and conversion targetsMaintain consistent followup practices to ensure promising leads are not overlooked3 Communication and Relationship BuildingDemonstrate excellent spoken English and a clear confident telephone presenceCommunicate with empathy patience and professionalism when speaking with prospective patients or their familiesListen actively and respond appropriately to questions and concernsRepresent Home Health NY positively in every interactionEscalate enquiries that require additional information or support4 Lead Tracking and AdministrationMaintain accurate lead records call logs followup notes and outcomesUse Microsoft Excel and Google Sheets to track outreach activity and lead progressRecord bookings conversions unanswered calls and followup requirementsEnsure all lead information is updated promptly and accuratelyProvide regular updates on outreach activity and progress against targets5 Performance and Continuous ImprovementMeet agreed daily and weekly call activity expectationsWork towards performance targets related to booked appointments and converted leadsLearn from call feedback and continuously improve communication and objectionhandling techniquesTake ownership of assigned leads and follow through on outstanding actionsMaintain consistent performance in a targetdriven environmentMinimum RequirementsPrevious experience in outbound sales telemarketing lead generation appointment setting customer outreach or a similar roleStrong spoken English with clear pronunciation and excellent conversational skillsA friendly warm confident and professional telephone mannerComfortable making highvolume outbound calls throughout the working dayAbility to handle objections rejection and challenging conversations without losing motivationStrong interpersonal and relationshipbuilding skillsGood organisational skills and attention to detailBasic to intermediate proficiency in Microsoft Excel and Google SheetsReliable internet connection and a suitable remote working environmentPreferred ExperienceHealthcare sales patient outreach or medical appointment settingHome healthcare home health services or other healthcarerelated customer engagementExperience working with USbased clients or customersExperience working towards daily call targets booking targets or conversion KPIsFamiliarity with CRM systems lead tracking and sales pipelinesHealthcare experience is advantageous but not essential if the candidate has strong outbound sales experience excellent English communication and the ability to learn the services being offeredKey Skills and CompetenciesCommunication Speaks clearly confidently and professionallyPersonability Builds rapport and makes prospective clients feel comfortableResilience Handles rejection and objections without becoming discouragedSales ability Identifies opportunities and confidently guides conversations towards the next stepMotivation Is driven by targets performance and achieving resultsOrganisation Maintains accurate call logs and follows up consistentlyReliability Maintains consistent attendance effort and performanceCoachability Accepts feedback and applies it to improve resultsPerformance ExpectationsSuccess in this role will be measured byOutbound call volume and consistencyQuality of conversations and professionalismNumber of appointments booked or leads conv
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