About the RoleWe are looking for a motivated resultsdriven Intake Coordinator to join our clients growing team This role is ideal for someone with previous sales or intake experience who excels at communicating with people building relationships and guiding prospective clients through an intake processThe successful candidate will play an important role in managing incoming enquiries understanding prospective clients needs following up on opportunities and ensuring each enquiry is handled professionally and efficientlyWe are looking for someone who takes ownership communicates confidently in English and is motivated to deliver highquality work This person should be proactive dependable and comfortable working in a fastpaced environment where initiative accountability and attention to detail are essentialRequirementsKey Responsibilities1 Intake and Enquiry ManagementManage incoming enquiries from prospective clients and respond promptly and professionallyGuide individuals through the intake process ensuring they understand the next steps and required informationGather accurate information to determine suitability and eligibility in line with established criteriaMaintain clear and organised records of all enquiries interactions and intake outcomesEnsure each enquiry is handled with care professionalism and attention to detail2 Sales and Relationship BuildingEngage confidently with prospective clients and establish rapport through effective communicationAsk relevant questions to understand individual needs and identify appropriate next stepsExplain services processes and requirements clearly and accuratelyFollow up consistently with prospective clients to maintain engagement and prevent opportunities from being lostIdentify opportunities to improve conversion rates and ensure enquiries progress through the intake process3 Communication and FollowUpCommunicate clearly and professionally with prospective clients via phone email and other communication channelsManage followups and outstanding enquiries to ensure nothing falls through the cracksSet clear expectations and provide timely updates throughout the intake processHandle questions and concerns confidently escalating complex matters when necessaryMaintain a positive and professional experience for every person interacting with the business4 Process Ownership and AdministrationTake ownership of enquiries from initial contact through to the appropriate next stage of the intake processKeep intake records trackers and relevant systems accurate and up to dateFollow established procedures while identifying opportunities to improve efficiencyManage competing priorities while maintaining high standards of service and accuracyTake initiative to resolve issues and ensure outstanding tasks are completed without constant supervisionMinimum RequirementsPrevious experience in sales client intake admissions lead management or a similar customerfacing role is essentialExcellent English communication skills both written and verbalStrong confidence communicating with people over the phone and through written channelsDemonstrated ability to manage enquiries conduct followups and guide people through a processStrong organisational skills and attention to detailA proactive selfmotivated approach with a strong sense of accountabilityAbility to work independently and manage responsibilities in a remote environmentA strong work ethic and willingness to go the extra mile to deliver quality resultsKey Skills and CompetenciesCommunication Expresses ideas clearly listens actively and communicates confidently and professionally in EnglishSales and relationship building Builds rapport understands prospective clients needs and confidently guides conversations towards the appropriate next stepOwnership Takes responsibility for the intake process follows through on commitments and ensures enquiries are handled properlyInitiative Identifies what needs to be done and takes action without waiting for constant directionOrganisation Keeps records accurate manages followups and ensures no enquiry or task is overlookedDrive and motivation Demonstrates ambition a strong work ethic and a genuine desire to perform wellQualityfocused mindset Understands the importance of accuracy professionalism and consistently high standardsPerformance ExpectationsSuccess in this role will be measured byQuality and professionalism of communication with prospective clientsResponsiveness to incoming enquiriesConsistency and effectiveness of followupsAccuracy and completeness of intake recordsAbility to move enquiries efficiently through the intake processReliability initiative and ownership of responsibilitiesOverall quality of work and contribution to the teams growth
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