About the RoleWe are looking for a personable techsavvy Customer Onboarding amp Software Support Specialist who enjoys learning new software and helping others use it confidently You will work directly with clients guiding them through onboarding explaining how systems work answering questions and providing ongoing supportYou do not need to be a software developer or an advanced IT specialist We are looking for someone who learns new systems quickly communicates exceptionally well and can explain technical processes in a simple patient and professional wayRequirementsKey ResponsibilitiesGuide new clients through the onboarding process and help them get started with relevant software platformsLearn new software digital tools and internal processes quicklyDemonstrate software features and explain how to use systems step by stepProvide friendly professional customer support via phone email and virtual meetingsAnswer client questions and help troubleshoot basic software or user issuesFollow up with clients to ensure they understand the system and feel comfortable using itEscalate more complex technical issues to the appropriate team when necessaryMaintain accurate records of client interactions onboarding progress and outstanding queriesBuild positive client relationships and deliver a smooth professional onboarding experienceMinimum RequirementsExcellent spoken and written English with clear confident and easily understood verbal communicationA professional clientfacing phone manner and the ability to communicate confidently with clientsStrong customer service and customer support skillsComfortable learning new software platforms applications and digital toolsThe ability to explain processes clearly and teach others how to use softwareStrong problemsolving skills and the ability to troubleshoot basic issues independentlyPatience empathy and a positive attitude when assisting clients who may be unfamiliar with technologyGood organisational skills attention to detail and reliable followthroughComfortable using video calls email and other digital communication toolsAdvantageous ExperiencePrevious experience in customer onboarding customer success software support or client servicesExperience training or demonstrating software to clients or colleaguesFamiliarity with healthcare medical administration or healthcarerelated platformsExperience supporting international or USbased clientsExperience working in a SaaS technologyenabled service or other clientfacing environmentIdeal Candidate ProfileThe ideal candidate is a confident communicator who can make clients feel comfortable and supported They should be naturally helpful patient and approachable with the confidence to learn unfamiliar systems and then teach those systems to othersWe are prioritising communication customer service adaptability and the ability to learn and explain software over advanced technical qualifications or extensive IT experience
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