About the RoleWe are looking for a customerfocused and professional Call Centre Agent to join our growing healthcare team You will be the first point of contact for clients assisting with appointment scheduling handling enquiries updating client records and ensuring a positive customer experienceThe ideal candidate has previous call centre experience excellent English communication skills a professional telephone manner and the ability to work efficiently in a fastpaced environmentRequirementsKey ResponsibilitiesHandle inbound calls professionally and efficientlySchedule reschedule and confirm client appointmentsRespond to general enquiries and provide helpful accurate informationCapture and update client information accuratelyCoordinate schedules and communicate appointment changesMaintain accurate records using internal systemsMultitask effectively while maintaining high service standardsCollaborate with the wider team to ensure a seamless client experienceRequirementsPrevious call centre experience is essentialCustomer service experience in a fastpaced environmentExcellent English communication skills with clear easily understood speechA professional telephone manner and strong communication skillsGood computer literacy and datacapturing skillsStrong attention to detail and organizational skillsAbility to multitask and remain professional under pressureFlexibility to work rotating shifts including weekendsAbility to work independently in a remote environmentMust be available to start immediatelyWorking ScheduleThis is a fulltime remote position supporting US operations Working hours will rotate between 900 AM and 900 PM Eastern Time depending on business requirements Candidates must be comfortable working weekends as part of the rotating scheduleIdeal CandidateThe ideal candidate is friendly reliable patient and customerfocused with the confidence to handle calls professionally and assist clients with their needs Strong communication accuracy and a consistent commitment to excellent customer service are essential for success in this role
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