About the RoleWe are looking for a highly organized and detailoriented Healthcare Dispatch amp Patient Coordination Specialist to support patient intake appointment coordination and technician dispatching for a healthcare service providerThis role goes beyond answering calls You will be responsible for accurately registering patients coordinating appointments managing technician schedules and routes updating multiple systems and ensuring that patients and internal teams receive timely and accurate informationThe ideal candidate has experience in healthcare administration dispatching scheduling patient intake or callcenter coordination You should be comfortable working in a fastpaced environment where priorities and routes can change throughout the day requiring quick thinking strong communication and reliable followthroughRequirementsKey ResponsibilitiesPatient Intake amp RegistrationHandle incoming calls and assist patients with enquiries registration and intake proceduresCapture patient information accurately and update records in the relevant healthcare systemsEnsure patient details and required documentation are complete and up to dateCommunicate professionally and sensitively with patients including those who may have limited English proficiencyProvide clear instructions and direct patients to the appropriate team when further assistance is requiredDispatching amp Route CoordinationCoordinate and dispatch technicians based on appointment schedules availability locations and service requirementsMonitor technician schedules and routes making adjustments when appointments change or unexpected issues ariseUse routing platforms to coordinate daily activities and support efficient travel between appointmentsCommunicate schedule changes and dispatch updates to technicians and relevant internal teamsTrack outstanding appointments delays and scheduling issues to ensure appropriate followupScheduling amp Administrative SupportSchedule confirm and update patient appointmentsMaintain accurate records across multiple platforms ensuring information is consistent between systemsMonitor pending tasks and follow up on outstanding administrative requirementsCoordinate communication between patients technicians and internal teamsAssist with the transition to an integrated routing platform as new systems and processes are introducedFollow established procedures for handling clinical information and escalating questions or concerns that require clinical inputMinimum RequirementsPrevious experience in healthcare administration patient coordination medical intake dispatching scheduling or callcenter operationsStrong telephone communication and customer service skillsExcellent dataentry accuracy and attention to detailAbility to coordinate multiple appointments technicians and competing priorities simultaneouslyStrong organizational and problemsolving skillsAbility to adapt quickly when routes schedules or patient requirements changeComfortable working with multiple software platforms and learning new integrated systemsReliable followthrough and the ability to work independentlyAvailability to work agreed shifts including overnight hours and weekendsRequired Software amp ToolsExperience with the following systems is preferredeClinicalWorks ECW For patient registration healthcare records and administrative workflowsProprietary Intake amp Dispatch Platform For managing patient intake and coordinating dispatch activitiesOnfleet or Similar Routing Software For technician dispatching route management and scheduling updatesIntegrated Routing Platforms Ability to adapt to new systems as they are implementedCommunication Tools Email telephone messaging platforms and internal team communication systemsCandidates with experience using similar healthcare scheduling or dispatch systems are encouraged to applyEssential Skills amp CompetenciesCommunication Clear professional and empathetic communication with patients and colleaguesAccuracy Fast and precise data capture recordkeeping and system updatesMultitasking Ability to manage calls appointments dispatch activities and administrative followups simultaneouslyRouting judgment Confidence making scheduling adjustments and responding to changing operational prioritiesAdaptability Comfortable learning new technology and working across several systemsProblemsolving Ability to identify scheduling conflicts resolve routine issues and escalate concerns appropriatelyReliability Consistent followthrough and accountability for outstanding tasksCultural sensitivity Ability to communicate patiently and respectfully with patients from diverse backgrounds including those with limited English proficiencyImportant ConsiderationsThis position requires more than general callcenter experience The successful candidate must be comfortable with detailed administrative coordination realtime scheduling changes dispatch decisions and accurate recordkeepingAll clinical decisions and communication of clinical resul
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