Ultima Markets is a secure and regulated CFD trading gateway offering access to 1000 instruments including Forex Commodities Indices and Stocks to clients in over 170 countries Founded in 2016 we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact We operate globally through entities regulated by the FCA FSCA and FSC and in 2025 were honoured with 50 global awards including Best CFD Broker Global 2025To learn more about our company please visit our website httpswwwultimamarketscomKey ResponsibilitiesCrossFunctional CoordinationCollect systemwebsite application issues impacting client trading experience from sales teams or relevant stakeholders and translate them into structured technical requirements for Backend teamsMaintain continuous stakeholder communication by providing timely and transparent updates on request status progress and expected resolution timelinesCoordinate escalation of complex highimpact or timesensitive issues to senior management ensuring proper prioritization and swift resolutionFacilitate crossdepartment alignment discussions when requirements involve multiple stakeholders or conflicting prioritiesProject Delivery amp Lifecycle ManagementEnsure optimization requests are properly documented with sufficient business context impact assessment and technical clarity before submission to backend teamsTrack and monitor the full endtoend lifecycle of each optimization project from submission to resolution ensuring SLA adherence and process complianceAnalyze operational effort across optimization projects including time manpower and system resources to identify inefficiencies bottlenecks and optimization opportunitiesSupport backend and technical teams by providing business clarification user scenarios and requirement refinement to ensure accurate implementationProcess Standardization amp ImprovementSupport the development and maintenance of tools templates workflows and SOPs to enhance team efficiency consistency and scalabilityJob RequirementsMinimum 2 years of working experience in product management or project management preferably in the forex trading industry with a solid understanding of forex markets financial products and services trading operations etcProfessional project management certifications such as PMP CAPM or PRINCE2 are an advantageExcellent proficiency in both verbal and written Chinese and EnglishStrong project management and organizational abilities with proven capability to handle multiple priorities and meet deadlines with high qualityExcellent communication skills with the ability to convey ideas clearly and foster effective crossfunctional collaboration
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