About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionSmall and medium businesses SMBs are fundamental to the global economy, accounting for over 60% of employment and contributing more than 50% to global GDP. At Visa, SMBs represent a critical segment within Visa Commercial Solutions and present significant growth potential, as currently less than 2% of their payment transactions are conducted using cards.The Global Small Business team is the only dedicated segment at Visa focused on SMBs. We lead Visa’s 2030 agenda for this segment, collaborating across multiple functions to drive performance, identify growth opportunities, and execute global sales and go-to-market programs with a multidisciplinary approach.We are seeking a Senior Manager – SMB Intelligence & Insights – Global SMB to join our team with the follow mission: Build Visa's SMB Intelligence capability by transforming customer, market, competitive, and ecosystem signals into actionable insights that shape strategy, accelerate growth, strengthen market positioning, and influence enterprise decisions. Key ResponsibilitiesSMB Customer IntelligenceBuild the SMB Voice of the Customer: Establish a unified global framework that synthesizes SMB insights across regions and business units, creating a trusted source of truth on SMB needs, priorities, and emerging trends.Champion the SMB Perspective: Represent SMB needs in strategic planning and executive discussi
