8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! Position Overview As a Senior Benefits Analyst, Horizontal Support, you will independently manage complex projects, analyze data, and assess program performance to identify trends, efficiencies, and opportunities that elevate the associate experience. You will apply industry best practices and emerging technologies—including AI-enabled insights—to recommend process enhancements, support program owners and vendors, and strengthen governance across the Benefits portfolio. Operating with minimal oversight, you will build business cases, develop reporting, and uncover insights that drive continuous improvement while ensuring people-first program delivery. Team Overview This role serves as a Senior Analyst on the Benefits team, providing cross-functional support across Health, Wellness, and Financial benefit programs. You will evaluate program interdependencies, use advanced analytical methods to uncover insights, build strong partnerships with program owners and vendors, and help shape future-focused Benefits initiatives. You will also guide work performed by supporting analysts and influence change through improved processes, technology usage, and program recommendations. Role Responsibilities Lead cross-functional Benefits projects focused on operational efficiency, data-driven decisions, and continuous improvement. Develop KPIs and reporting to analyze enrollment, utilization, and associate behaviors; convert insights into program recommendations. Identify operational gaps and propose scalable process improvements across the Benefits portfolio. Partner with program owners and vendors to support governance and compliance, develop business cases, and ensure high-quality delivery. Apply analytical and technological approaches to enhance accuracy, streamline workflows, and improve associate engagement. Support the resolution of
