Overview
The AI Business Process team helps customers transform how their businesses operate by applying AI, cloud technologies, and business applications to critical business processes. The team brings deep functional knowledge to help customers transform business processes, improve operational efficiency, enable cloud transformation, and deliver sustainable business value.
As a Solution Area Specialist, AI Business Process AIBP, you will engage business and technology decision makers to identify and shape opportunities for AI-powered business process transformation. You will work with enterprise customers to understand their strategic priorities, identify opportunities to reimagine agentic business processes across Customer Experience, ERP and connect those priorities to Microsoft's AI Business Process portfolio.
You will bring together business applications, AI and agentic capabilities to help customers transform functions such as sales, service, finance, supply chain and operations. You will partner closely with Microsoft account teams, technical specialists, Customer Success, partners and Industry Solutions teams to progress opportunities and help customers realize business outcomes.
Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
Responsibilities
Drive AI-powered business process transformation. Engage customers to understand strategic business priorities and identify opportunities where AI, cloud and business applications can transform processes and improve business outcomes. Focus on Customer Experience Sales, Marketing, Customer Service and Contact Center, Enterprise Resource Planning Finance, Supply Chain, Project Management functions with an agentic business transformation focus.
Lead value-based customer conversations. Engage senior stakeholders and business decision makers, bringing business value insights and relevant industry perspectives to identify, qualify and accelerate opportunities.
Develop and progress a strong sales pipeline. Assess and qualify opportunities using established sales frameworks and drive opportunities through disciplined sales execution.
Drive sales execution. Target business decision makers with business value insights and industry trends, qualify opportunities, develop close plans and build customer commitment to drive predictable deal closure.
Act as a trusted solution-area advisor. Develop strong expertise in Microsoft's business applications portfolio and help customers connect t
