At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. This role supports all of Duke University Health System and will require some travel. This is a hybrid role, with 3 days expected on-site. General Description The Director, Labor Relations DUHS is an integral member of the DUHS HR leadership team overseeing the DUHS Labor Relations. Working closely with legal counsel, entity HR Business Partner leadership, and in alignment with University Staff and Labor Relations and the Office for Institutional Equity, the Director supports lawful positive employee relations and advises system and entity operational leaders on collective bargaining agreement administration and interpretation, discipline and termination review, and complex labor relations matters. Labor Relations Operations Oversees day-to-day labor relations operations, including collective bargaining agreement administration and interpretation, contract compliance, grievance deadlines, discipline and termination review, and management consultation. Establishes service expectations, consistent processes, and escalation pathways in alignment with University Staff and Labor Relations and entity HR partners; monitors timely resolution and adapts team operations to health system needs. Acts as the hearing officer in the formal grievance process in accordance with established procedures and issues grievance decisions. Responds to formal information requests and participates in labor-management meetings, impact bargaining, and contract negotiations. Supports management-side grievance handling within established procedures and collective bargaining agreements. Coordinates timely responses, information requests, management positions, documentation, and supporting materials for grievance meetings and arbitration preparation. Works with legal counsel and/or University Staff and Labor Relations on witness preparation, case presentation, and arbitration support, and participates in labor-management meetings, impact bargaining, and contract negotiations in partnership with University Staff and Labor Relations. Labor Relations Team Management Oversee the DUHS Labor Relations team to independently advise team members regarding complex contract interpretation issues and unfair labor practice charges. Provides team leadership through work assignment, coaching, development, performance evaluation, and oversight of case quality and timeliness. Ensures consultants coordinate complex labor matters and unfair labor practice issues legal counsel and in alignment with University Staff and Labor Relations and use consistent escalation and documentation practices. Labor Relations Strategy & Policy Management Under the guidance of the AVP of Human Resources, partners closely with stakeholders and HR leadership in interpreting, developin
