About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Pay TransparencyThe estimated salary range for a new hire into this position is zł109,550 - zł179,975 which may include potential sales incentive payments if applicable. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.
Job DescriptionKey Responsibilities:Support and advocate for Visa clients comprised of financial institutions and vendors.Properly escalate incidents promptly per support guidelines and procedures. Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques. Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues. Work simultaneously and independently on multiple platforms. Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance.Support scheduled changes. The position is permanent day 10-hour daily shift with two-week rotating schedule, except during initial training for 3 months with a Monday-Friday 8-hour schedule.This is an on-site position. An on-site position
