Major Incident Management Analyst

Visa — PL - Warsaw, Poland

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About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Pay TransparencyThe estimated salary range for a new hire into this position is zł109,550 - zł179,975 which may include potential sales incentive payments if applicable. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.
Job DescriptionKey Responsibilities:Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process.Communicate well and work cordially in global teams with teammates from different cultures and time zones.Adhere to standard procedures and suggest improvements if needed.Build the knowledge base and understand the various application service flows, products, services and support teams functions.Manage high-impact, high-severity incidents with a focus on minimizing business disruptions.Enhance technical skills through participation in ongoing trainingOperations environments require shift work, including weekends and holidays as requested or scheduled.Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve syst




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