In alignment with Microsoft values, we are committed to cultivating an inclusive work environment where every employee can thrive and positively contribute to our culture. We are looking for a Datacenter Operations Manager DCOM to join our Cloud Operations & Innovation CO+I team. Microsoft’s Cloud Operations & Innovation CO+I organization powers the infrastructure behind Microsoft's cloud services. As a Datacenter Operations Manager, you will play a key role in delivering and operating the critical infrastructure and foundational technologies that support services such as Microsoft Azure, Microsoft 365, Xbox, OneDrive, and Bing. CO+I is committed to the personal and professional development of our people, offering opportunities for learning, career growth, development programs, inclusion initiatives, and professional certifications. Environmental sustainability, operational excellence, safety, and optimization are central to how we design and operate our datacenters. As our cloud infrastructure continues to grow, you will have the opportunity to help deliver reliable services at global scale
Responsibilities
As a Datacenter Operations Manager, you will lead datacenter operations with a focus on people leadership, operational excellence, service delivery, safety, customer experience, and continuous improvement.People Leadership- Lead through empowerment and accountability by modeling, coaching, and caring for your team.
- Champion Microsoft culture and values and demonstrate our leadership principles.
- Define clear team objectives and outcomes, enabling teams to adapt, learn, and deliver results.
- Build an inclusive environment where different perspectives, backgrounds, and experiences are valued.
- Understand the capabilities and aspirations of team members and support their ongoing growth and development.
- Delegate effectively to create opportunities for others to develop and take on greater responsibility.
Datacenter Operations- Drive alignment across operational dependencies, supplier contracts, success measures, resource readiness, supportability, and manageability requirements.
- Review Service Level Agreements SLAs, Key Performance Indicators KPIs, and Objectives and Key Results OKRs, identifying opportunities to improve the efficiency and effectiveness of IT and Critical Environment services.
- Partner across teams to support global and regional initiatives, including environmental health and safety, risk management, and certifications.
- Support datacenter budget management, planning, and forecasting while making appropriate operational trade-off decisions.
- Partner with business stakeholders to execute requirements while maintaining datacenter availability, safety, security, and operational standards.
- Follow established Environmental, Health & Safety procedures and promptly report safety or security concerns.
- Identify opportunities to improve operational processes, service reliability, and efficiency.
