The Director of MSBA & MSM Programs provides operational leadership for a portfolio of Tepper specialty masters programs full-time MSBA, part-time online MSBA & MSM. Reporting to the Executive Director of MSBA & MSM Programs, this role leads a professional team and partners with faculty, administrators, and external stakeholders to ensure excellence in program delivery and student experience. The Director oversees the student experience and day-to-day operations of the MSBA & MSM portfolio.Core responsibilities include:Student Academic & Co-curricular ExperienceLeads design and delivery with team support of intentional student journey with key cocurricular events case competitions, workshops, networking events, etc. Collaborates with Tepper Masters Career Center on career-related programmingResolves complex student concerns and escalated issues, partnering with faculty, staff, and campus resources as neededCreates and updates standard operating procedures for program events and student experience-related processesAnticipates and addresses program management issues operational and academic as they arise, supporting a culture of improvementMonitors and assesses student feedback, academic performance, and cocurricular engagementBenchmarks and analyzes trends in specialty masters programs to inform program direction and strategic planning. Makes program recommendations to ED, MSBA & MSMServes as the MS liaison for Tepper graduate clubs and cross-program events, providing input to ensure events are reflective and inclusive of specialty masters studentsProvides direction and leadership to student club leaders for inclusion of specialty masters student needsStudent Onboarding and OrientationDesigns and oversees the onboarding process for incoming students from admissions through matriculation coordinating touchpoints, centralizing student onboarding tasks from multiple unitsCoordinates communication strategy and tracking of student comple
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