Company ReWorks SolutionsContract Duration 3Month Seasonal ContractLocation Remote South AfricaWorking Hours Rotational shifts between 900 AM and 900 PM ESTWeekend Work Yes on a rotational basisSalary R 1700019000About the OpportunityWere looking for a customerfocused and reliable Call Centre Agent to join our growing healthcare team on a 3month seasonal contractIn this role youll be one of the first points of contact for clients assisting with appointment scheduling handling general enquiries updating client records and ensuring every interaction is professional helpful and positiveWere looking for someone with previous call centre or customer service experience who is confident communicating over the phone comfortable working in a fastpaced environment and genuinely enjoys helping peopleRequirementsKey ResponsibilitiesAnswer inbound calls professionally and efficientlySchedule reschedule and confirm client appointmentsAssist clients with general enquiries and provide friendly professional supportAccurately capture update and maintain client informationCoordinate schedules and communicate appointment changesMaintain accurate records using internal systemsEnsure all client interactions are handled with professionalism and attention to detailWork collaboratively with the wider team to deliver a seamless client experienceRequirementsPrevious call centre experience is essentialCustomer service experience in a fastpaced environmentExcellent English communication skills and a clear neutral accentStrong datacapturing and computer skillsExcellent attention to detail and accuracyProfessional telephone etiquette and a confident phone mannerAbility to multitask and remain calm under pressureComfortable working rotational shifts including weekendsAbility to work independently in a remote environmentAvailable to start immediatelyWorking Hours amp ScheduleFulltime positionRotational shifts scheduled between 900 AM and 900 PM ESTFlexibility to work different shifts depending on business requirementsWeekend shifts will form part of the rotationContract amp Benefits3month seasonal contract12 days holiday allowanceSalary paid in South African Rand ZARPlease note This role requires flexibility as shifts and weekend schedules will rotate based on operational needs
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