About the RoleReWorks Solutions is looking for an experienced and highly organised Case Coordinator to support one of our USbased clients in the Applied Behavior Analysis ABA healthcare sectorThis role is responsible for coordinating client services managing complex schedules and ensuring clear communication between families service providers and internal teams The ideal candidate has previous experience in clientfacing case coordination healthcare operations or scheduling with the ability to manage competing priorities while maintaining a high standard of serviceWe are particularly interested in a more seniorlevel candidate who can take ownership of case coordination resolve scheduling challenges proactively and help ensure consistent service deliveryRequirementsKey ResponsibilitiesCase amp Schedule Coordination Coordinate and maintain client schedules ensuring appropriate provider availability staffing and coverage for ABA servicesClient amp Family Communication Act as a primary point of contact for clients families and service providers regarding scheduling availability and servicerelated queriesSchedule Management Manage schedule changes cancellations and provider availability while minimising disruptions to client servicesCase Monitoring amp FollowUp Track active cases monitor outstanding actions and ensure scheduling or servicerelated issues are followed up and resolved promptlyRecordkeeping amp Documentation Maintain accurate and uptodate client records case notes and documentation within the relevant company systemsInternal Collaboration Work closely with clinical administrative and operational teams to support effective coordination and continuity of servicesReporting amp Administration Generate reports maintain trackers and assist with administrative projects as requiredSystems amp Process Efficiency Use CRM scheduling and case management systems to maintain visibility of cases manage workflows and support efficient service deliveryProblemSolving Identify potential scheduling conflicts or service gaps early and implement practical solutions to minimise disruptionRequirements amp ExperiencePrevious experience in clientfacing case coordination healthcare administration scheduling or healthcare operationsPreferably a seniorlevel professional with demonstrated experience managing complex schedules multiple cases and client relationshipsStrong communication and interpersonal skills with the ability to engage professionally with clients families and service providersExperience using CRM systems scheduling platforms or case management softwareProficiency in Microsoft Office particularly Excel Outlook Word and TeamsExcellent organisational skills and exceptional attention to detailAbility to manage competing priorities work independently and make sound decisions in a fastpaced environmentStrong followup and timemanagement skills with a proactive approach to resolving outstanding issuesAbility to remain calm professional and solutionsfocused when handling lastminute changes or challenging situationsPreferred QualitiesWe are looking for someone who isProactive and solutionsoriented Anticipates challenges and takes initiative to resolve themHighly organised Can manage multiple schedules cases and followups without losing track of important detailsClientfocused Builds positive relationships and provides a professional responsive serviceAccountable Takes ownership of tasks and ensures commitments are followed throughAdaptable Comfortable managing changing schedules and shifting prioritiesResilient under pressure Remains composed and effective when dealing with urgent requests or service disruptionsCollaborative Works effectively with families providers and internal teams to achieve the best possible service outcomesWorking Hours amp ConditionsLocation Fully remote South AfricaWorking hours Monday to Friday 900 AM 500 PM Eastern Time ESTETWeekends No weekend work requiredHolidays Follows the US holiday scheduleRequired software No specific software mandated experience with CRM scheduling and case management systems is advantageousReason for hire Business growthWhat Success Looks LikeThe successful candidate will ensure client schedules are well coordinated service disruptions are minimised communication remains clear and timely and all cases receive the necessary followup They will take ownership of daytoday coordination and help maintain a smooth reliable experience for clients families and service providers
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