About the OpportunityWe are looking for an experienced highly driven Head of Talent Delivery to lead our Talent Delivery function at ReWorks SolutionsThis is a senior handson leadership role suited to someone who thrives in a fastpaced clientfacing recruitment environment and knows how to balance people leadership operational excellence and resultsWe need a confident assertive leader with high emotional intelligence strong commercial awareness and the ability to make decisions challenge where necessary and drive accountability across the teamThis is not a purely strategic or peoplemanagement role You will be actively involved in the daytoday operation ensuring recruitment delivery remains on track client expectations are managed and the team is supported to perform at its bestRequirementsKey ResponsibilitiesTeam Leadership amp PerformanceLead mentor coach and develop a team of Talent Delivery PartnersDrive individual and team performance against agreed recruitment KPIs and delivery targetsEstablish clear expectations accountability and a highperformance cultureConduct regular performance reviews coaching sessions and development discussionsSupport and advocate for the team while confidently addressing underperformanceLead by example remaining actively involved in recruitment delivery when requiredOperational Leadership amp DeliveryMaintain daily visibility of all active recruitment roles submissions interviews placements and outstanding actionsLead daily team discussions to establish priorities identify bottlenecks and resolve delivery challengesAllocate resources effectively and adjust priorities as business and client requirements changeEnsure recruitment timelines candidate quality and delivery standards are consistently achievedMonitor recruitment pipelines identify risks early and implement practical solutionsMaintain accurate recruitment reporting systems and workflow visibilityContinuously identify opportunities to improve processes efficiency and overall delivery performanceClient Engagement amp Stakeholder ManagementBuild and maintain strong relationships with clients and internal stakeholdersConfidently manage client expectations challenging unrealistic requirements or timelines where necessaryEngage directly with clients to clarify recruitment requirements resolve delivery concerns and improve outcomesWork closely with Sourcing Account Management Sales and other operational teamsNavigate difficult conversations professionally and assertivelyEnsure clear proactive communication throughout the recruitment processRecruitment Quality amp DeliveryOversee candidate quality shortlisting client submissions and interview coordinationEnsure candidates are appropriately screened assessed and prepared before client submissionDrive timely client feedback and maintain momentum through the recruitment processMonitor key recruitment metrics including submission quality interview conversion closing rates and time to hireEnsure recruitment processes and internal quality standards are consistently followedWhat Were Looking ForExperience amp Technical CapabilityProven experience in a senior recruitment leadership or Talent Delivery management roleStrong experience managing and developing recruitment delivery teamsSolid understanding of endtoend recruitment processes and highvolume delivery environmentsDemonstrated ability to manage multiple client requirements and competing prioritiesStrong clientfacing experience including managing challenging relationships and expectationsExperience working with recruitment KPIs performance reporting and operational dashboardsStrong understanding of applicant tracking systems recruitment workflows and process improvementExperience in a recruitment outsourcing RPO or BPO environment would be highly advantageousLeadership amp Personal AttributesThis is where we will be particularly selectiveWe are looking for someone who demonstratesHigh emotional intelligence Understands people reads situations well and balances empathy with accountabilityAssertive leadership Confidently pushes back challenges decisions and stands firm when necessary without becoming confrontationalStrong people leadership Genuinely cares about their team develops individuals earns trust and is comfortable having difficult conversationsOperational ownership Knows exactly where the team stands what is progressing what is delayed and what needs immediate attentionResults orientation Highly driven accountable and focused on measurable outcomesAdaptability Comfortable with rapid change evolving structures and shifting business prioritiesDecisiveness Able to assess situations quickly make sound decisions and take action without constant directionResilience Remains calm focused and solutionsdriven under pressureCommercial awareness Understands the importance of delivery quality client satisfaction and business performanceHandson leadership Willing to roll up their sleeves support the team and lead from the front
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