Purpose of the JobTo provide L2 functional support configuration continuous improvement and project delivery for SAP EWM across DXCsupported companies The L2 consultant is the functional owner for assigned EWM processes with indepth knowledge of endtoend warehouse business processes and SAP configuration The role receives incidents and service requests escalated from L1 support performs functional analysis and root cause investigation resolve issues within the application layer and escalate product defects or issues requiring intervention of SAP L3 when appropriate The consultant works closely with business users key users L1 support other SAP functional and technical teams service management project team and external service providers The role also supports change requests implementations rollouts upgrades and migrations and proactively identifies opportunities to improve process efficiency system utilization controls and user experienceKey Accountabilities duties and responsibilities Provide Level 2 functional support for SAP EWM incidents service requests and problemscreated by business users or L1 support team ensuring timely resolution in line with agreedpriorities and service levels Own functional investigation and root cause analysis of EWM issues identify corrective andpreventive actions and escalate confirmed products defects to SAP with complete supportingevidence Analyze business requirements and translate them into appropriate EWM solutions whileconsidering standard SAP capabilities business controls integration impacts and total cost ofchange Configure test and support EWM processes including inbound outbound and internalwarehouse processes warehouse tasks orders putaway picking replenishment postingchange physical inventory handling unitsetc Maintain and configure EWM organizational structure warehouse process types storagetypes sections bins activity areas work centers queues resources and other relevantmaster data configuration objects Configure and support integrations with SAP ERP ECCS4HANA and relevant SAP modulessuch as MM SD PP QM and endtoend process dependencies Configure and support RFmobile warehouse processes and related technologies includingSAP RF Framework ITS MobileSAP console where applicable barcode scanning and RFIDenabled processes Support and Configure EWM capabilities such as Yarm Management Labor ManagementCrossDocking Post Processing Framework PPF and other relevant warehouse functionswhere used by businesses Analyze and support interfaces and integration technologies relevant to EWM including RFCALEIDoc web servicesAPIs and middleware integrations coordinate with technicalintegration teams for issues resolution and enhancementPrepare functional specifications for developments enhancements forms reports interfacesand conversions work closely with ABAP and perform functional analysis when required Participate in business workshops process review requirement gathering fitgap analysisand document agreed solutions Deliver and support change requests and project requirement through configurationfunctional specification testing deployment and post go live support in accordance with DXCgovernance Prepare test scenarios and test cases perform integration and regression testing supportbusiness on UAT Assess business technical integration security and operational impact of proposed changesand support quality gates and required approvals before deployment Monitor EWM business processes interfaces and background activities identify recurringfailures performance issues and improvement opportunities and coordinate correctiveactions with relevant teams Monitor EWM Master Data quality and work with business owners and relevant functionalteams to address data quality issues Provide user guidance and training for new or changed EWM processes and support businessusers during critical operational periods and golives Support audit compliance and control requirements by providing requested systemevidence Contribute to SAP EWM S4HANA roadmap activities upgrades migrations and newtechnology adoption and continuously develop knowledge of relevant SAP capabilities andwarehouse technologies Share knowledge and actively participate in team knowledge management and continuousimprovement activitiesRequirements510 years of experience in SAP EWM strictly SAP EWM not SAP EM Candidates must have strong handson SAP EWM embedded andor centralized functional experience including anbspminimum of 34 full lifecycle implementationsTechnical Strong handson SAP EWM embedded andor centralized functional experience withminimum 3 lifecycle implementation Understanding of interfaces and integration technologies such as RFC ALEIDoc webserviceAPIs and middleware Knowledge of barcode RF RFID and warehouse automation technologies Knowledge in the relevant business processes ITIL Foundation and SAP Application Lifecycle Management knowledge SAP Solution Manager knowledge Business and financial awareness of the impact o
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