Job Description IT TechnicianEmployment Type FullTimeAbout the RoleWe are looking for a skilled and handson IT Technician to provide technical support across desktop systems hardware software and network infrastructure The ideal candidate should have strong troubleshooting skills and a good understanding of system integration particularly the integration of Oracle NetSuite with ZenHRKey ResponsibilitiesProvide desktop and laptop support including hardware diagnostics troubleshooting software installation and peripheral configurationDiagnose and resolve technical issues related to Windows operating systems Microsoft 365 applications and enduser devicesTroubleshoot network connectivity issues involving LANWAN TCPIP DNS DHCP VLANs and WiFiSupport system integration activities particularly connecting Oracle NetSuite with ZenHR and assist in troubleshooting related integration issuesMonitor and resolve IT incidents independently within the assigned scope escalating complex issues when necessaryMaintain accurate documentation of technical issues troubleshooting steps and resolutionsProvide technical assistance to employees and ensure reliable daytoday IT operationsCoordinate with relevant teams and service providers to resolve technical issues and maintain system functionalityRequirementsAt least 2 years of relevant IT support or IT technician experience is preferredStrong practical knowledge of desktop support hardware and software troubleshooting and Windows operating systemsWorking knowledge of Microsoft 365 and common business applicationsPractical understanding of networking fundamentals including LANWAN TCPIP DNS DHCP VLANs and WiFiGood understanding of system integration concepts with the ability to support integrations between business systems such as NetSuite and ZenHRStrong analytical troubleshooting and problemsolving skillsExcellent English communication skills both written and spokenAbility to work independently manage technical incidents and communicate effectively with end usersVisa Sponsorship Work visa sponsorship is available for eligible candidates applying from outside Saudi Arabia
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