About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionJob Summary
The Service Experience Analyst designs and manages a highly tailored service experience to maximize value to clients. This role looks across the end-to-end client service journey and creates meaningful, positive client experiences at every significant moment. The analyst partners with data and client-facing teams to segment clients and implement scalable strategies that enable unique and innovative solutions. A customer-first and experience-centric mindset is cultivated across Visa Client Services.
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools e.g. ChatGPT, Microsoft Copilot to support everyday work.
Key Responsibilities
Develop and deliver the best servicing and support model for Visa clients, including issuers, acquirers, processors, technology partners, and merchants who accept and process digital transactions.
Manage day-to-day operations, product support, back-office support, consultative services, and customer performance reporting.
Mitigate and manage payment fraud and customer payment disputes in a timely, secure, efficient, and fair process for all stakeholders.
Serve as liaison between Client Services and internal teams, prioritizing customers and placing them at the heart of business operations, products, and enhancements.
Provide in-depth analysis of data to identify key busin
